Restrictions

Due to the nature of our luminaires, we are only able to accept orders from customers who live in mainland UK. We would love to be able to make lamps for people all over the world, but unfortunately we can’t trust other companies to give the care and attention our luminaires need so they can arrive to the client the way they left the workshop.

Deposits

When you are designing your own light, we ask for a non-refundable deposit of 50% of the full price. This is to cover materials that will need to be bought for your project.

Design

We have yet to be defeated with a design; however, there may be occasions when we can’t give the client exactly what they desire, this is why it is important that we keep in touch throughout the creation of the light to ensure that it is what the client wants. Therefore, by the time the luminaire is completed, the client will be fully onboard with the design.

Delivery

We hand deliver most of our luminaires, this is because we have tried to send them via numerous delivery options and they have never arrived in one piece. The only luminaire that can be posted is the Curly. Delivery charges are based on the client’s location. We only deliver to the UK mainland.

Full Payment

Payment will be asked for before we deliver. If at this point the client no longer wants the luminaire, we reserve the right to sell it as part of our collection and retain the non-refundable deposit.

Restrictions

Due to the nature of our luminaires, we are only able to accept orders from customers who live in mainland UK. We would love to be able to make lamps for people all over the world, but unfortunately we can’t trust other companies to give the care and attention our luminaires need so they can arrive to the client the way they left the workshop.

Deposits

When you are designing your own light, we ask for a non-refundable deposit of 50% of the full price. This is to cover materials that will need to be bought for your project.

Design

We have yet to be defeated with a design; however, there may be occasions when we can’t give the client exactly what they desire, this is why it is important that we keep in touch throughout the creation of the light to ensure that it is what the client wants. Therefore, by the time the luminaire is completed, the client will be fully onboard with the design.

Delivery

We hand deliver most of our luminaires, this is because we have tried to send them via numerous delivery options and they have never arrived in one piece. The only luminaire that can be posted is the Curly. Delivery charges are based on the client’s location. We only deliver to the UK mainland.

Full Payment

Payment will be asked for before we deliver. If at this point the client no longer wants the luminaire, we reserve the right to sell it as part of our collection and retain the non-refundable deposit.